Shipping policy
At ENMY Factory Store, we prioritize providing excellent shipping service to all our customers around the globe. Please keep in mind that all shipping times are estimates. Factors beyond our control, such as local customs clearance, severe weather conditions, the pandemic, and peak holiday seasons, may lead to delays. We appreciate your patience and understanding as we work to deliver your order!
WHERE DO YOU SHIP FROM?
We have multiple strategically located warehouses in North America, Europe, Oceania, Asia, Mexico, and other regions to efficiently process your orders. For orders within North America, Europe, Oceania, Asia, and Mexico, we ship directly from the local warehouses. If you place an order from outside these regions, or if the product you selected is designated to ship from the Asian warehouse, the order will be shipped from the Asian warehouse. This network enables us to deliver promptly while offering a wider selection of products.
HOW LONG DOES SHIPPING TAKE?
1. Order Processing Time
All orders are processed within 1-3 business days (business days do not include weekends or public holidays). Orders placed on weekends or holidays will begin being processed on the following business day. An order cancellation may not be guaranteed after your order has been processed for shipment.
2. Estimated Shipping Time & Shipping Rates
| Countries/Regions | Estimated Shipping Time | Shipping Cost |
| North America | Standard shipping (2-7 business days) | FREE Shipping |
| EU Countries | Standard shipping (2-7 business days) | FREE Shipping |
| AU & NZ | Standard shipping (2-7 business days) | FREE Shipping |
| Japan, South Korea, Malaysia, Singapore, China, Taiwan, India, Kazakhstan, Thailand, the Philippines, Vietnam | Standard shipping (2-7 days) | FREE Shipping |
| Mexico | Standard shipping (2-7 business days) | FREE Shipping |
| Other countries or regions(for regions not covered above) | $9.9 to $29.9 | 12-20 business days |
Tips:
*Shipping time is estimated and starts from the shipping date, rather than the order date. It may take longer than expected due to invalid addresses, customs clearance procedures, or other factors.
*Feel free to contact us via email at jerryxie252@gmail.com if your country is unavailable for orders; we will continue sourcing suppliers to meet your needs.
*If your order has not arrived within the estimated timeframes mentioned above, please contact us at jerryxie252@gmail.com, and we will look into the matter regarding your box.
SHIPPING COURIERS
We ship our packages via USPS, FedEx, UPS, Amazon Express, and more.
Once your order has been shipped, you will receive a confirmation email that includes your tracking number. You can use this number to track your package through our Order Tracking. For international orders, you will also receive a unique tracking number to help you follow your package's journey. If you have any additional questions, feel free to reach out!
CUSTOMS FEE
In some countries, duties and taxes must be paid before goods are released from customs. Customers are solely responsible for customs fees. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
DELIVERY ERROR
In instances where delivery addresses are incorrect or incomplete, or recipients aren't available for pickup, it is the recipient's responsibility to provide us with the corrected and complete address and incur additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address during mid-delivery.
$10 or 25% of the total order value will be charged for re-deliveries, whichever is higher.
If you have a question about your order, please get in touch with jerryxie252@gmail.com.